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Shipping & Returns Policy

Return policy

We accept returns and exchanges on items that are unused and in original packaging with some exceptions. 


To initiate a return, please follow these steps:

  1. Contact our Customer Support team at to request authorization for a return. Please refer to all conditions below prior to requesting a refund or return. Please do not return any items before you are given authorization as not all returns will be accepted.

  2. Carefully pack the item(s) you wish to return in their original packaging, including all accessories, manuals, and any other materials provided with the product.

  3. Clearly mark the order number on the outside of the package.

  4. Ship the package to the address provided by our Customer Support team.

Please note the following conditions for returns:

  • Items must be returned within 30 days from the date of purchase.
  • Items must be in their original, unused condition, with all tags and labels attached.
  • We do not accept returns on items that have been customized, personalized, or modified.
  • We do not accept returns on items that have been used.
  • Strings, nose buttons, kisser buttons, nock points, or any item that may come into contact with the user’s face cannot be returned or refunded unless defective.
  • Bows, risers, arrows, bolts and limbs will not be refunded unless defective.
  • Releases will not be refunded for safety and liability reasons. Defective items are subject to manufacturer warranty.
  • Any product that is special ordered or custom made cannot be refunded or returned.
  • Shipping and handling charges are non-refundable.
  • A restocking fee will apply for all items that are not defective.

Restocking Fees

  • Orders that have not yet been shipped will incur an administration fee of 2.5 percent of the total order value.

  • Orders that have been fulfilled and shipped will incur an administration and restocking fee of 5 percent of the total order value.


If approved, your refund will be processed, and a credit will be automatically applied to your original payment method.


If you would like to exchange an item for a different size, color, or product, please contact our Customer Support team to arrange the exchange. All exchanges are subject to approval.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly. Defective items are often covered under manufacturer warranty. We do not offer warranties through Canada Archery Online Inc. All manufacturer warranties take priority. If your product is covered via manufacturer warranty and arrives defective, please contact the manufacturer directly.

Contact Us

If you have any questions or need further assistance, please don't hesitate to contact our Customer Support team at

We reserve the right to amend this policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.


Note that there are shipping restrictions on certain products. These restrictions apply to the shipping of compound bows, risers, limbs, packages, traditional bows, arrows and other items outside of Canada. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.