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Canada Archey Online - Help Center

Frequently Asked Questions



What shipping services are offered?

I ordered via Canada Post Letter Mail, where is my package?

Shipping Availability

Do you ship Canada wide?

Do you ship to the United States of America?

Do you ship worldwide?

Special Shipping Instructions.

Can I combine multiple orders to be shipped as one?

How do I request a specific shipping carrier?


Accepted Payments

Do you accept PayPal.

Do you accept cash?

What Credit Cards do you accept?


Dates & Fees

Refund Policy

Will my purchase be refunded in full?

Restocking Fee


May I return a damaged item?

I received a damaged item, what should I do?


Special Orders

How long do special orders take to arrive?

How do I special order an item?

Can I special order an item not on your website?

Can I cancel a Special Order?

Custom Arrow Services

Is there extra turn around time for custom arrows?

How are your arrows measured prior to cutting?

Do I need arrow wraps?

Pro Shop

Bow Setup

Do you offer Bow fittings?

Do you work on bows not purchased from your store?

I bought my bow from you, can I get continued advice and help?

Pro Shop Location

Do You have a store?

Authorized Dealer

Price Matching

Do you offer price matching?

Protect yourself from Fraud.

How to spot a fake archery dealer!

Special Discounts

First Responders

I am a First Responder, how do I get my discount?